CREW MEMBER LEVEL ONE TRAINING MANUAL Table of Contents
kearney_moving_professional_standards_test.pdf | |
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Kearney Moving Professional Standards Test
You have two options on how to take this test:
1.Read it online and put answers on a clean sheet of paper.
2. Download from the link above and print the test.
Directions for Option 1: Put your name and date on a clean sheet of paper, write the numbers in as many columns as needed and put your answer beside the correct number. All answer choices are in bold below each question.
Directions for Option 2: After printing out this test, put your name and date somewhere at the top of the page. Then read each question and circle the correct answer.
1. A crew member must believe in and uphold Kearney Moving's Mission and General Policies.
True or False
2. Our Mission Statement is to ________________every customer with an incredible moving experience that is worth bragging about.
Offend or Impress
3. Our Core Values are summed up in three words write the correct three from below.
Quality, Quantity, Sacrifice, Certainty, Quitting, Interrogation, Integrity, Intelligence, Service
4. Crew Member must Always treat customers and employees respectfully.
True or False
5. Crew Member should always be aware that we are being hired as professionals. They should not behave in a way that would not fit in with normal professional conduct. No excessive goofing off, etc.
True or False
6. While on the job it is okay to use swear words or any reference to God, Jesus, or Christ outside of a religious discussion.
True or False
7. Lewd conversation is prohibited. Refrain from discussions involving vulgar subjects, sexual subjects, drugs, alcohol, partying, and the like.
True or False
8. When are racial slurs or discrimination allowed.
Always, Sometimes, Never
9. Always get permission if using the customers property, like the bathroom, water, etc.
True or False
10. If listening to music on the job sight keep it at a reasonable volume and do not listen to music that may be considered offensive.
True or False
11. When not on the job-site it is okay to be disrespectful to the employer, foreman and co-workers
True or False
12. As professionals we should keep on task with minimal wasting of time, or goofing off
True or False
13. All property of Kearney Moving is to be treated with professionalism and __________________.
Revenge, Resistance, Respect
14. Company vehicles and facility are available to ___________ level employees only and on a case by case basis.
Foreman, Foreign, Faster
15. If listening to music in vehicles or in KMS facilities the volume should be at a professional/appropriate volume. Music choice is to be appropriate and ____________________.
Non-abrasive, Non-attractive, Non-offensive
16. Always Arrive on time as instructed
True or False
17. Contact foreman or owner ASAP if you will be more than ___________ late.
5 minutes, 5 hours, 5 days
18. Consistent tardiness may be cause for reprimand or _____________________
Toleration, Torque, Termination
19. Unexcused absences may be cause for ____________________ or termination
Retrograde, Reservation, Reprimand
20. Employees who are left due to tardiness may travel to the job site at their own expenses or possibly forego hours for that day. Mileage will not be reimbursed.
True or False
21. When recording hours write down exact start time and stop time each day (use ________________time)
someone's watch, a clock on the wall, cell phone
22. Crew Members should write down unpaid breaks
True or False
23. Crew members should write down Atlas hours or regular hours
True or False
24. Crew members should write down vacation or holiday pay
True or False
25. Vacation and holiday pay does not apply to overtime hours
True or False
26 For time off crew member don't have to fill out a time off request form
True or False
27. For time off Kearney Moving prefers to have at least ________________notice unless it is an emergency
One week, One day, One year
28. Smoking is required for employment with Kearney Moving
True or False
29. Chewing tobacco is encouraged on the job-site
True or False
30. Use of illegal drugs is ______________________
Productive, Prohibited, Proliteriate
31. Alcohol is not to be consumed while on duty.
True or False
32. Any employee that smells like alcohol around a customer will be dismissed and be considered in violation of policy.
True or False
33.Drinking alcohol is allowed in moderation for employees that are over the road, but only when __________ and of legal age.
Off Duty, On Duty
34. Accepting alcohol as a gift from the customer to be taken home is allowed for employees over the age of 21years only if they are able to transport it personally (Kearney Moving cannot transport alcohol that is given as a gift.)
True or False
35. No under aged drinking.
True or False
36. Random drug screens will be performed and employees that test positive may be disciplined or terminated
True or False
36. Cell phone use is allowed if __________________related.
Personal, Business
37. If an employee uses cell phone consistently for work purposes they are eligible for _________________.
Reimbursement, Reinvention
38. Personal use of cell phone is allowed during ______________ and while traveling.
Breaks, Breakfast
39. If it is an emergency or important phone call we will make an exception but be sensitive to the team.
True or False
40. Ask the foreman for permission to use a cell phone.
True or False
41. The company will allow up to 10 personal text messages during the work hours as long as the texts take less than 30 seconds each. Texting that exceeds this should be taken off of your time at the end of the day.
True or False
42. Texting during travel time has no restrictions for non-drivers.
True or False
43. Texting should ___________ affect a team effort.
Never, Always
44. Texting is _________________ for drivers of any company vehicle.
Prohibited, Provided, Professional
45. Talking on a cell phone without a hands free device is __________ for drivers of any company vehicle.
Prolonged, Prohibited, Predictable
46. Personal listening devices are allowed during ride time. They are allowed on the job site if it does not distract from work or the team.
True or False
47. With personal listening devices we typically recommend keeping one ear available at all times.
True or False
48. Crew members should keep busy with work while on the clock
True or False
49 Crew Members should maintain a good work pace
True or False
50 Crew Members should stay focused on the job
True or False
51 Crew Members don't need to have the ability to work with different types of people
True or False
52 Crew Members should control their emotions and not allow _________to become a noticeable problem
Anger, Algeria, Animosity
53. Never hide damage to house, furniture or equipment
True or False
54. Never promise something to a co-worker or customer that you won't do
True or False
55. It's okay to steal a little time by falsifying time cards, everybody does it.
True or False
56. It's okay to waste time by doing nothing when you should be working
True or False
57. How do you feel about the following three statements about Crew members:
- show up to work on time
- do what you are asked to do with timeliness and thoroughness
- complete tasks as you are expected to do
58 A crew member should not have a __________________attitude about the job
Compressed, Compromising, Complaining
59. A crew member should always leave the warehouse or job site without making sure all work is completed
True or False
60 What do you think about the following statements:
- don't have the mindset of trying to get off of work as soon as possible
- show a willingness to do the work you are asked to do with professional courtesy
61. A crew member should not be arrogant
True or False
62. A crew member should not be a 'know it all.'
True or False
63. A crew member should not have an attitude of wanting to know what to do and how to do it better
True or False
64. A crew member should not be able to take written and verbal instruction well
True or False
65, A crew member should strive to ______________ a positive work environment
Destroy, Maintain, Ignore
66. A crew member should refrain from ____________________ talk.
Positive, Negative, Nuetral
67. A crew member should refrain from a hot temper, pouting, and other negative attitudes
True or False
68. A crew member should strive to get along with ________ members of the team
Some, No, All
69 A crew member should not be argumentative
True or False
70. A crew member should promote an enjoyable work environment by looking for ways to promote _____________
Distractions, Demotions, Unity
71. The best crew members are always rude and vulgar
True or False
Answer true or false to the following statements about crew members:
72. Must wear company shirt while on job site
True or False
73. Pants, jeans or shorts are acceptable - no tears, rips, holes, or baggy
True or False
74. Always wear sandals or similar footwear on job site
True or False
75. Ball caps are allowed - but no inappropriate messages or advertising of alcohol
True or False
76. Head bands are also allowed if they are a solid dark navy blue that is similar to the company colors
True or False
77. Must never be willing wear company I.D. badge as requested
True or False
78. Do not wear company shirts when off duty to bars, night clubs, or similar venues
True or False
79. Dress code does not apply with maintenance and mechanical work.
True or False
80. All male employees cannot wear ______________jewelry
Pierced, Pickled, Partitioned
81. Crew members must keep ____________ personal hygiene
Average, Good, Yearly
82. Male employees should keep _____________ well trimmed and clean cut
Skin, Feet, Hair
83. ______________hair is allowed but must be kept well trimmed
Facial, Facade, Fantastic
84. Pay scale - pay rates are set by management on a per employee basis
True or False
85. Each new hire will have a 1 week trial period or 40 hours to determine their continued employment with the company
True or False
86. Full-time status is anyone who is non-seasonal and working 35+ hours per week
True or False
87. Part-time status is anyone who is seasonal and or working less than 35 hours per week
True or False
88. Raises/promotions/bonuses are based on performance, knowledge, ability, and qualifications
True or False
89. Regular evaluations will be performed on to determine pay raises, promotions, bonuses
True or False
90. _____________ (at their discretion) may make bonuses & incentives available to employees
Employers, Employees
91. Paid holidays, paid vacation, and personal days are available for ___________time employees only and is determined on a per employee basis
Full, Part
92. Holidays off are New Years Day, 4th of July, Thanksgiving Day, Labor Day, Memorial Day, and Christmas Day
True or False
93. Paid holidays are determined on a per employee basis
True or False
94. Have you read and understand the following statements?
Insurance allotment
- Available for full time employees
- Must be employed for 2 months before insurance reimbursements begin
- Insurance allotment is determined on a per employee basis
- Exceptions to these amounts will be made by owners
95. Have you read and understand the following statements?
Retirement Plan
- Company offers a matching IRA
- It will be available to full time employees only
- Must be employed for 2 months before employees can start contributing
96. Have you read and understand the following statements?
Reimbursement
- For legitimate use of personal property for company use
- Company will approve reimbursements on a per employee basis.
- Typical reimbursements are cell phones, mileage on personal vehicles, and personal tools
- Cell phone use reimbursement is $5.00 - $30.00 per month for approved employees
97. Have you read and understand the following statements?
- Use of personal vehicle is $.40 per mile
2. If an employee drives to the job site for personal reasons or for convenience, mileage
will not apply .
3. If a personal vehicle is used to travel to a job site in the Kearney city limits it is not
reimbursable mileage.
4. If a company vehicle is used for a line driver out of town it is the responsibility of
the employee to get gas money from the driver to be paid to the business
5. If an employee uses their own vehicle to get to a line driver they will not be reimbursed
by the company for mileage. Get gas money from the driver
Yes, No
98. Kearney Moving pays OT on hours over 40 per week
True or False
99. Each pay period starts on a Monday
True or False
100. Weekend pay and holiday pay will not always be overtime pay, owners will inform employees on a job per job basis
True or False
101. On an average work day crew members are allowed _____________ minutes of paid breaks
20, 60, 90
102. Partial work days get __________paid breaks
0, 10, 11
103. Breaks are to be taken at the discretion of the _______________
Crew member, Foreman
104. Paid breaks are void on days that include travel time that exceeds ________ for non driver
1 hour, 10 hours, 24hours
105. Any employee wishing to take an extra break for any reason must get permission from owner/foreman. These breaks will be _________________.
Unpaid, Paid time and a half
106. Large tips received at the destination should be appropriately divided amongst the entire crew that worked on the job unless the customer specifically divides it up for each crew member
True or False
107. Small tips do not need to be divided but try to be respectful of co-workers
True or False
108. Tips specifically given to crew members do not need to be divided up
True or False
109. If customer is giving items away the ________________ has full discretion over the situation.
Crew Member, Job Foreman, No one
110. Any disagreement between crew members is to be resolved by ____________
Crew Member, Job Foreman, No one
111. If anyone receives items make sure to ____________ the customer
Thank, Ignore, Pay
112. Items may be stored at warehouse for free one week if room is available
True or False
113. Clutter Patrol jobs are not considered give-aways and may not be taken. These items are property of KMS and will be sold.
True or False
114. All moving time (traveling or working) that takes place in Nebraska and a 250 mile
radius of our home office can be counted as regular hours and qualifies for OT pay
True or False
115. Any employee that is on a job that exceeds what is considered long-distance will be paid $8.00-$10.00 per hour for ride time/sleeper berth time
True or False
116. Have you read and understand the following statements?
- Meals
2. company will pay for necessary meals on extended work days or over the road jobs
Yes, No
117. Lodging expenses over the road are determined on a per trip per employee basis
True or False
118 Have you read and understand the following statements?
Employees are expected to help with fuel stops if needed wash windows
1. clean trash out of cab
2. check tires
3. check oil
Yes, No
119. Have you read and understand the following statements?
- Logging hours/mileage when traveling outside of 250 mile radius
2. time starts when employee arrives at the job site
3. time stops when the employee leaves the job site
Yes, No
120. Concerning Layoffs/Cutbacks have you read and understand the following statements?
- Company will divide hours to employees based on:
2. seniority
3. employee attitude
4. employee need
5. owner discretion only
Yes, No
121. Layoffs/Cutbacks may occur during periods of the year that are seasonally slow
True or False
122. Correction is a vital part of any organization. The purpose of correction is to help employees
learn the professional behavior and procedures
True or False
123. Have you read and understand the following statements?
- As a company we want employees to have a clear understanding where they can improve.
- Correction is primarily directed towards violation of policy.
- Violation of policy may be intentional or unintentional. Either way we want to see policy followed properly.
124. Have you read and understand the following statements?
- We will inform employees of areas that need correction in the following ways.
evaluation.
2. Written correction are to be taken seriously and can often be potential grounds for
termination
3. Evaluations are done on a periodic basis to give you a more thorough look at your
performance.
4. Evaluations can be a good time to discuss different issues of concern or frustration that you may
have. It also gives us as the employer an opportunity to help you where improvement is needed
Yes, No
125. Have you read and understand the following statements about termination?
- Reasons
2. lack of work
3. stealing of company property
4. dishonesty or being untrustworthy
5. not able to meet company expectations
6. not working well with co-workers
7. negligence that endangers co-workers, public, and company property
8. any discussion or request of another employee's pay rate or bonus is cause for termination. Moneys
received from rewards are free to be discussed.
9. any action or attitude determined by owners unworthy of employment but not listed above
Yes, No
126. Extreme violation of policy may result in immediate termination to be done in writing and/or
verbally from one of the owners
True or False
127. Less extreme violation of policy are as follows:
- 1st a verbal warning confronting the issue
- 2nd if unresolved a written warning confronting the issue
- 3rd termination in writing and/or verbally
True or False
128. Termination due to lack of work will be verbal unless written is needed to collect unemployment
True or False
129. Owners may require company property from the employee at anytime during the process, ie. keys, credit cards, uniforms, past rent, etc.
True or False
130. Any items not returned by the employee may result in garnishment from last pay check and charged to them for amounts exceeding the paycheck
True or False
131. Vacation pay, bonuses, and termination of benefits will be evaluated by the owners and
reimbursed at owner's discretion based on the reason of the termination
True or False
132. Employer reserves the right to terminate employees at their discretion for reasons that may be considered harmful to the productivity of the business
True or False
133. Have you read and understand the following statements about issuing of Company Property
A. Shirts/Sweatshirts/Coats, etc.
- Employees will have shirts, sweatshirts, etc. checked out to them at the time of employment
- Return all company clothing at the end of employment
- If you choose not to return your company clothing you will be charged $10 per shirt, $12
Yes, No
134. Have you read and understand the following statements about keys
- Upon approval some employees may be issued a padlock and/or warehouse key
- All keys must be returned at the end of employment or at owners request
- No duplicates may be made of any company issued keys
- All company vehicle keys must be returned to the key rack at the end of use or employees may be
Yes, No
135. Have you read and understand the following statements about misc. items
- All misc. items (such as blades, markers, etc) need to remain at the warehouse or with
- Please return all such items that belong to the company
This is the end of the test. Please make sure that your writing is readable and your name and date are at the top of the page. Give completed test to your supervisor and return to the correct place in the training manual. Thanks